We only process the personal data of our users insofar as this is necessary in order to ensure the functioning of our website and provide our content and services. Personal data about our users will solely be processed for the purposes listed below. We will only collect personal data that is strictly necessary for the performance of our duties and services or that you have provided to us voluntarily.
By using the website or a service, you consent to us collecting the personal data listed below and processing that data for the specified purposes.
You can withdraw your consent at any time with effect from that moment forwards.
1. How to contact us
2. What data we collect and when
Every time someone visits www.digitalstrom.com (hereafter: ‘the Website’), our system automatically collects data from the system of the computer from which the Website is being accessed. We also collect data whenever you contact us (e.g. by email).
For example, under each of the following circumstances we collect the data listed:
When someone uses the Website:
- the user’s browser type and version
- the user’s operating system
- the user’s internet service provider
- the user’s IP address
- date and time the Website was accessed
- websites from which the user’s system accessed the Website
- scope, declaration of consent
When someone creates a user account:
- name and surname
- email address
- residential address
This data is stored for as long as the user’s account is active. Software backups including user data are only stored for a maximum of 12 months.
When a user accesses the Website via a handheld device:
- information about the user’s use of the Website (e.g. user settings, favourites, cache)
- user behaviour
When someone uses the digitalSTROM system:
- System events, such as apartment data like structure, status or registered mobile devices, are only deleted in certain cases.
- Measurement data/signals are stored for 10 years, but they cannot be directly linked to personal identifiable information or user data. This data only includes IDs (e.g. apartment ID and DSIDs of DSSs, DSMs).
The data is stored on grounds of data security, and ensures the stability and reliability of our system.
3. Who we transfer your personal data to
We are entitled to grant providers of third-party services access to the information you have stored in your mein.digitalSTROM account to the extent necessary and for the fulfilment of the relevant purpose.
Moreover, we use external service providers who manage the Website or perform other activities such as web traffic monitoring, statistical analysis (e.g. analytics services like Google Analytics) or distribution of newsletters, mailing list content or surveys. We also make use of external language services. We ensure that these service providers only receive anonymised data.
4. Contact form
If you fill in the contact form or send us an email or another kind of electronic message, your information will only be stored and used for the purpose of handling your query and any related further questions you may have. We will delete your personal data once we have resolved your query.
5. Cookies, objects and similar tools
Cookies, objects and similar tools will remain in place until the user logs out of their system.
6. How we use the information we collect
We use your personal data to provide services, to tailor these services to your individual needs and to continuously improve them.
Namely, we use personal data for the purpose of managing the legal relationship between you and ourselves, handling all orders, and improving the Websites and our services.
We may also use the information collected on the Websites for statistical purposes (e.g. pages visited, time spent on a certain website or on all websites, number of visits, date and time of visit).
We reserve the right to send you newsletters or occasional information notices. You may also be contacted on behalf of selected third-party providers with respect to their services.
7. References and links
We may display third-party advertisements and links to third-party websites. If you click on a third-party advertisement or link, you will leave the Website and the personal data you provide will no longer be covered by this privacy notice. Please read the privacy notice of the relevant third party.
Only the provider of the website to which you have been directed can be held liable for illegal, erroneous or incomplete content and in particular damage suffered as a result of the use or failure to use such information.
8. How we protect your data
We endeavour to protect all personal data collected via the Websites in accordance with the applicable data protection standards.
In order to ensure the security of your information during transfer, we use a secure transfer protocol (Secure Sockets Layer, SSL/Transport Layer Security, TLS) to encrypt the data you provide.
Only employees who require the information in order to perform a particular task may access personal data.
When it comes to questions of security or similar, we may request your consent before sharing certain information.
If you are taking over a local infrastructure from a legal predecessor, you must ensure that you choose different passwords in order to close the security loophole that would otherwise arise due to a lack of or insufficient password protection.
9. Your rights with respect to your personal data
At any time, you may exercise your data protection rights and request information about your personal data that is being stored, have your personal data corrected or added to, object to the processing of your personal data or request the deletion of your personal data.
10. Changes to this privacy notice
We reserve the right to amend this privacy notice at any time. Every time this privacy notice is amended, the date at the top of this page will be updated accordingly. e at the top of this page will be updated accordingly.